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Internet Banking Solution Transforms Customer Experience And Improves Banking Operations for A Commercial Bank In Cameroon

The client is a leading bank in Cameroon that was licensed in 1999 with multiple branches across Cameroon. They provide quality services to their customers through a wide range of financial services and consultation.

Their Customers Needed An Efficient Way To Access Core Financial Activities

The client was in need of a platform that enables their customer access to their core financial activities online. The client, being in a duo-lingual community, required that this platform be incorporated for both English and French. They also required that this solution be integrated with their existing core banking solution Finacle.

Our Approach

We developed and implemented a solution with the following highlights:

Developed an API for the onward integration with Finacle

Provided an Online Bank Application integrated with their core banking application Finacle

Developed API to accommodate onward B2B integration with some of their corporate customers.

Engage the service of an indigenous translator for the content to be translated to French

The Result

We developed and implemented a solution with the following highlights:

Improved productivity for their key corporate customers

Increased accessibility to transactional activities

Reduced number of customers at the customer service desk

Overall enhancement of customer service leading to increase in revenue

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