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Our client is a fast-growing indigenous travel agency in Nigeria established over nine years ago. Since their inception they have strived to provide their clients with global standard service in the travel agency together with amazing customer experience.
They leveraged on technology as an enabler for improving revenue generation and are now one of the leading travel agencies in Nigeria. In our opinion, they seem to be the travel agency with the best digital strategy being implemented.
The client is involved in B2B transactions and has been leveraging on technology to improve their productivity. Their digital strategy involved the embracing of digital solutions such as Microsoft 365, Custom built CMS, and domain specific accounting solutions.
Also, digital technology was employed to enhance customer engagement. Our client came to us with the view to improve on their existing infrastructure and provide solutions to better enhance their service to their customers.
When we get in contact with a client that already has an existing infrastructure and digital strategy in place, we are always excited to partner with them and provide more solutions of benefit.
At first, we considered their digital strategy and what they already have in place. After consideration we implemented a solution for the client with the following benefits:
For better customer engagement, a retail platform was developed that allowed customers to search and book flights and hotel reservations by integrating with an API from one of the GBS (get full meaning).
Customer profiles
A platform that allows agencies transact business with them efficiently
24/7 travel booking capabilities
This specialist ranges from Cardiologist, Gynecologist, Pediatrician, Psychiatrists, Audiologist and many more. It is easy to imagine the amount of data they would have in their database having been in this business for more 50 years.
The client realized a surge in their revenue due to these improvements with specific highlights to the following:
Consolidated business to serve both retail and corporate better
Quadrupled revenue due to customer ability to book flight round the clock
Their digital transformation provided them with competitive advantage and placed them as a topmost leader in the travels industry
This specialist ranges from Cardiologist, Gynecologist, Pediatrician, Psychiatrists, Audiologist and many more. It is easy to imagine the amount of data they would have in their database having been in this business for more 50 years.
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