More organizations post-pandemic has realized by now that the world is in a phase of digital transformation and most especially, people – their market, are shifting to a more convenient and efficient means, through the use of digital solutions, of accessing services and products mainly through the web and devices. This shift is being characterized by:

• Customers are preferring quick and efficient access to services and products from the comfort of their home and devices.
• Customers want more personalized and tailored services from organizations
• Employees also are beginning to prefer stay-at-home/hybrid working over the traditional office space and are effectively looking to work with organizations that provide such opportunities for them
• Employees are seeking efficient solutions for team collaboration and access to sensitive official information remotely, especially post-pandemic
• The shift is leading industries to be more data-centric and organizations are beginning to exploit data within their organizations and the accompanied opportunities that can be harnessed with this data.

With this shift in industries and workforce comes the realization that, without transforming your organization to meet the new realities of the “digital customer” and “digital employee”, your organization may go extinct!

At Xown Solutions, we are always ready to partner with organizations to scale their businesses and increase their operational efficiency with digital business transformation(link) to enable them meet their clients’ needs. What makes our partnership stand out among others is that we do not only provide digital solutions to solve their immediate need, but we walk with them to create organizational solutions that will lead to digital transformation across their various departments and therefore increase their overall productivity and revenue

Every organization differs in their structure and mode of operations and interactions with their customer and such to embark on digital transformation, a strategy for deployment and execution must be put in place after careful considerations. This is where we come in.

We work closely with our clients by providing technology advisory and consultation services (TACS) to enable them effectively to embark on digital transformation for their organization. With our years of industry experience in various fields together with our team of experts, we analyze and recommend solutions to our clients that enable them scale their business and enhance their operational efficiency.

The first step in the journey to enhance operational efficiency and improve overall business productivity through digital transformation is to perform a Digital Maturity Assessment. DMA is conducted across the length and breadth of the organization to measure

• Customer Engagement & Acquisition

  We measure how existing customers are being engaged for possible cross selling and upselling with the use of data analytics alongside with customer retention plan. Also, what is checked is by which method and tools (digital or non-digital) customers are being acquired to increase customer base and revenue

• Employee Employment & Upskilling

  Our emphasis here is placed more on the management staff because only digital transformation that is led by them that can be successful. The vision of the organization as it related digital adoption would be checked to improve this. Once this is done, we could develop a digital culture and strategy that can facilitate successful digital transformation

• Operation Efficiency & Enhancement

  Every organization has unique and peculiar operation. No matter how identical two organizations may look, from experience, we have observed their operation is usually unidentical. With our TACS, we would check for possible enhancement with that can be employed using digital tools and solutions that guarantee effective and efficient operation in all the departments of such organizations.

• Product and Service Transformation

  A lot of large enterprise are being disrupted today, and this is because of the adoption of new startups that come with new market and low market innovations or strategy to disrupt the large incumbents. We have seen this in agriculture, financial sector, retail industry, healthcare, professional service industry and many more. What is certain is that your industry will soon be disrupted, if not disrupted already. With this, it is imperative that every organization should start to look at sustaining invocations that will allow them to stay in business despite the emerging of new startups. However, not all sustaining innovations that we have seen is enabled by digital technology but more than 70% are enabled r enhanced with digital technology.

Book a meeting with us today!